1. Reply in under 60 seconds
Speed is the #1 conversion factor in Messenger commerce. A 60-second reply converts at 3x the rate of a 10-minute reply. Customers are talking to multiple sellers at once. The first one to reply coherently wins.
DmBuy answers every incoming DM in under 2 seconds, using your actual catalog data. No delay, no "typing…" indicator that never resolves.
2. Answer in the customer's language
In cross-border Messenger commerce, customers write in Arabic, French, Wolof, Swahili. Switching to English to reply is a conversion killer. Meeting the customer in their language builds instant trust.
DmBuy detects the language of each message automatically and replies in the same language, using your product data, translated on the fly. No configuration needed.
3. Use photos in every product reply
Text descriptions sell less than photos. When a customer asks about a product, the reply should include the product image. Every time. Top sellers know this, they've just been doing it manually.
When your catalog includes image URLs, DmBuy sends the product photo alongside the reply automatically. The customer sees the product in the conversation, no link to click.
4. Handle "send me a photo" requests with AI
Customers increasingly send photos and ask "do you have something like this?". Manual matching is slow. AI-powered image recognition matches the photo to your catalog in seconds.
With DmBuy Starter and Pro, customers can send a photo of a product. The AI identifies it and searches your catalog for the closest match, then replies with options and prices.
5. Never let a conversation go cold
An interested customer who does not hear back in 30 minutes has already moved on. The best sellers follow up proactively. With a bot, every conversation is followed up, automatically.
6. Capture the order inside Messenger, not a form
Every click away from Messenger is a drop-off point. The best sellers collect name, address, quantity, and confirm the total inside the conversation. No link to a website, no external form.
DmBuy collects all order details (name, delivery address, items, payment method) inside the Messenger thread. The complete order lands in your dashboard, ready to ship.
7. Know when to step in yourself
The best sellers do not automate everything blindly. They monitor conversations, spot high-value customers or sensitive situations, and step in personally. The art is knowing when, not doing it for every message.
From the DmBuy dashboard, pause the bot on any conversation and reply yourself. You get real-time notifications for new conversations so you can monitor and intervene when it matters.